Privacy Policy
Last updated: September 2026
AIROW LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us, including through our website and our text messaging (SMS) program.
Information We Collect
We collect information you provide directly to us, such as your name, mobile phone number, email address, service address, and details about your HVAC service needs. When you opt in to text alerts, we collect your mobile phone number and your consent to receive messages.
How We Use Your Information
We use your information to schedule and perform HVAC services, communicate with you about appointments and billing, respond to your inquiries, and, where you have opted in, send you text messages such as appointment reminders, technician status updates, billing reminders, and occasional promotions and event updates.
Text Messaging (SMS)
When you opt in to our text messaging program, we collect and store your mobile phone number and your consent. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Information Sharing
We do not sell your personal information. We may share information with service providers who help us operate our business, such as scheduling, payment, and messaging platforms, only as needed to provide our services and as required by law.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure.
Your Choices
You may opt out of text messages at any time by replying STOP. You may contact us to request access to or deletion of your personal information.
Contact Us
If you have questions about this Privacy Policy, contact AIROW LLC at 385-888-3271 or williamc@airowhvac.com.
This Privacy Policy may be updated from time to time. Changes will be posted on this page.